Visitor Services Associate - Soda Fountain

Are you someone who is looking for a fun, unique job experience? Are you someone who enjoys interacting with people from various places, has an outgoing personality, and enjoys providing a fun, interactive, and welcoming environment? If you answered yes to the questions above, the Dr Pepper Museum is just the place for you! The Museum is accepting applications for the position of Visitor Services Associate.
This team member is responsible for providing a “one of a kind experience” to the Museum’s 170,000+ annual visitors with an emphasis on customer service inside the Soda Fountain.
Under the direction of the Retail Manager, this team member is responsible for assisting with duties that pertain to the retail activities of Dr Pepper Museum including Soda Fountain and Float Trailer.
In Soda Fountain, this person will be taking and fulfilling customer orders while providing an immersive experience in the role of a Soda Jerk.
The requirements include dressing in the Soda Jerk uniform, using classic Soda Fountain lingo, and handcrafting drinks similar to how it was done in the late 1800s when Dr Pepper was invented.
Qualified Soda Jerks are occasionally needed to facilitate rentals of our Thirst Aid Station (Food Truck).
*Knowledge / Skills / Experience* * Maintain the highest standards of friendly, helpful, and responsive service in a fast-paced customer service environment.
* Must be able to engage visitors to create a positive experience.
* Must possess warm, outgoing, and professional public presence.
* Maintaining a clean, friendly, and professional work environment.
* Must be courteous and helpful at all times with visitors and co-workers.
* Must be willing to take on other tasks as assigned.
* General salesmanship knowledge.
* General knowledge of inventory control processes.
* General knowledge of food safety and sanitation.
* Knowledge of general retail operations.
* Knowledge of basic cash handling and POS usage.
* Skill in customer interaction and providing exceptional customer service.
* Skill in effective verbal and written communication.
* Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
* Skill in effective cleaning and sanitation of equipment and surroundings.
*Special Abilities / Requirements* * Weekend availability is a must, with flexible weekday scheduling available.
Availability must include days, nights, weekends, and off-site for community events and food truck rentals.
* Graduation from High School or GED * Minimum of one (1) year experience in retail or food service preferred.
* Working with the public * Ability to work in a fast paced, loud, and demanding environment in a variety of environmental conditions.
* Ability to work well under pressure.
* Ability to accurately follow directions from Management staff.
* Ability to work both as a team or independently and maintain productivity during downtime.
* Ability to conduct work activities in accordance with DPM safety program.
* Ability to follow a written work schedule.
* Ability to get to and from work during scheduled hours.
* Ability and willingness to assist with visitor needs.
* Ability and willingness to learn and maintain general knowledge of the DPM and surrounding Waco area.
* Ability to stand for long hours and lift objects up to 50 pounds is required.
* Must have access to reliable transportation.
* Must be able to pass a criminal background check.
* To be considered for Food Truck rentals: Must have a current, valid Texas driver license.
Must be able or willing to learn to hook up a trailer to a truck and drive a truck with a trailer within a 30-mile radius of the Museum.
Must be available on nights and weekends (scheduled in advance) to take the Float Trailer to events.
Perform duties required to facilitate all Float Trailer rentals including necessary setup, transporting trailer to and from events, and supporting staff while at the event.
*Compensation / Benefits:* * Part time, non-exempt position.
* 10-25 hours per week on average.
* $13.
50 per hour.
* Opportunity to earn tips when working in the Soda Fountain and Food Truck.
* Additional hours working after-hours rentals and events when available.
* Occasional overtime hours allowed by discretion of the director.
Job Type: Part-time Pay: $13.
50 per hour Expected hours: 12 – 30 per week Benefits: * Employee discount * Flexible schedule Schedule: * 4 hour shift * 8 hour shift * Day shift * Every weekend * Extended hours * Holidays * Monday to Friday * Morning shift * Rotating weekends * Weekends as needed * Weekends only Application Question(s): * Are you willing to work a flexible schedule that typically does not have weekends or holidays off? Work Location: In person