Front Desk Agent

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greets, checks in, and assigns rooms to guests • Promptly and effectively deals with guest requests and complaints • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team • Assists sales and marketing efforts as directed by General Manager • Handles confidential information with high integrity • Maintains accurate cash, accounting, and reservation records • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift • Answers guest inquiries about area attractions, hotel services, directions or reservations • Conducts wake up calls as requested • Records pertinent guest information and issues in log book for opening managers review • Keeps communal areas and lobby clean • Assists breakfast hosts in replenishing food or supplies and cleaning as directed • Assists with laundry as directed • Follows company policies and procedures • Other duties as assigned by supervisor or management Job Type: Part-time Pay: From $12.
00 per hour Schedule: * 4 hour shift * 8 hour shift Experience: * Customer service: 1 year (Preferred) Work Location: In person