Customer Service Representative

*Sales Customer Service Representative* Friendly energetic and self-motivate individual for a Customer Service and Inside Sales Representative position.
*Requirements*: The candidate must be well organized, able to multi-task and be a team player.
Have professional written and verbal communication skills.
The ability to problem-solve.
Intermediate computer and proficient typing skills are a must.
*Job Title:* Inside Sales and Customer Service for Consumer Products *Hours: 8am – 5pm * *Reports To:* Vice President, Operations *Summary of Duties:* Under minimal supervision, answer incoming customer service calls.
Order entry and order acknowledgement.
Provide support for international factory and outside sales representatives.
*WORK PERFORMED:* 1.
Customer Service Calls / Inquires * Product availability * Prices * Order shipment conformation.
* Modifications to existing orders 2.
Customer Complaints * Complete customer complaint form.
* Work with the appropriate departments to resolve the complaint.
* Follow-up with customer with resolution 3.
Processing of Customer Orders * Order Entry daily of incoming customers orders * Price verification * Releasing Orders to Warehouse * Processing Credit Card Orders * Fax or emailing of order conformations * Printing Pick List from SB1 * Coordinating with shipping personnel on out going shipments 4.
Reporting * File and keep order records of transactions * Assist in maintaining database information * Open /Back Order Report, once weekly 5.
Other Duties and Responsibilities * Provide written customer quotes as necessary * Perform other duties, projects as assigned by the operations manager.
* Assist co-workers as necessary in related job responsibilities.
* Communication and intervention with overseas facilities, written and verbal as necessary.
* Assist in Physical Inventory Count annually Education / Experience: Any combination of education and experience that provides the required skill and knowledge for successful performance of assigned tasks.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person