Customer Service Representative/ Trade Show Coordinator Support

*Customer Service / Trade Show Coordinator Support* Friendly energetic and self-motivated individual for a Customer Service and Trade Show Coordinator.
*Requirements*: The candidate must be well organized, able to multi-task and be a team player.
Have professional written and verbal communication skills.
Strong problem-solving skills.
Intermediate computer and proficient typing skills are a must.
The Registration and Tradeshow Coordinator must be a positive team player, able to take direction, collaborate as a team member and work independently with attention for detail.
Customer Service, Micro Electronics, Life Sciences and Intercompany *Hours: 8:00 am – 5:00 pm* *Reports To:* Vice President, Operations *Summary of Duties:* Under minimal supervision, answer incoming customer service calls.
Order entry and order acknowledgement.
Provide support for international factory and outside sales representatives.
Registration and Tradeshow Coordinator.
*WORK PERFORMED:* 1.
Customer Service Calls / Inquires · Product availability · Prices · Order shipment confirmation.
· Modifications to existing orders · Email Correspondence · Deliver the highest level of customer service in the most efficient manner possible.
2.
Customer Complaints · Complete customer complaint form.
· Work with the appropriate departments to resolve the complaint.
· Follow-up with customer with resolution 3.
Processing of Customer Orders · Order Entry daily of incoming customers’ orders.
· Price verification · Releasing Orders to Warehouse · Processing Credit Card Orders · Fax or email of order confirmations.
· Printing Pick List from SB1, ERP · Coordinating with shipping personnel on out going shipments · File and keep order records of transactions.
· Assist in maintaining database information.
4.
Other Duties and Responsibilities · Provide written customer quotes as necessary.
· Perform other duties, projects as assigned by the operations manager.
Assist co-workers as necessary in related job responsibilities.
· Communication and intervention with overseas facilities, written and verbal as necessary.
· Deliver the highest level of customer service in the most efficient manner possible.
· Assist in Physical Inventory Count annually.
5.
Trade Show Coordinator Responsibilities · Communication with Sales team to determine shows of interest.
· Communication with marketing for massaging, profile, digital marketing, etc, signature lines.
· Coordinate with warehouse on shipping booth and trade show samples/accessories.
· Manage Trade Show portals.
· Provide overall support for registration in industry specific exhibitions.
· Working with the Marketing and Sales team, learn the Trade Show registration process and become the primary contact for inquiries related to registration and overall organization of Trade Shows.
· Responsible for getting payments made in advance of shows.
Track and chase missing information from venues.
· Document, maintain and report accurately show expenses and expected annual cost.
Education / Experience: Any combination of education and experience that provides the required skill and knowledge for successful performance of assigned tasks.
Tradeshow (Ideally includes registration experience).
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person