Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
ILSA, now ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team in Groesbeck, TX.
Your role.
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The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email.
Work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it.
We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
You will.
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Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat.
Answer questions professionally and assists customers by completing a task or process for them.
Provide exceptional customer service to customers.
Deescalate frustrated customer situations.
Find solutions to provide an exceptional customer experience.
What you need to be successful.
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Customer-centric, enjoys providing a service and solving customer problems
Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
Team player committed to supporting other team members
Process-focused and detail oriented, committed to accurate documentation
Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems
Your Benefits & Perks.
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Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Generous PTO plan with paid holidays + floating holidays
Development and Growth Opportunities
Opportunity to contribute to the future of a growing, global organization
Possibility of hybrid work after completion of training period
Your Compensation…
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees.
This is a remote position, and the salary range for most locations for this role is $10.
88-$25.
73 per hour.
The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
About ReSource Pro:
ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics.
Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience.
With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock.
ReSource Pro has been listed as one of the Inc.
5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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