We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.
If this sounds like you, apply today!Compensation:
$14 - $15 hourly
Responsibilities:
Mitigate customer complaints as needed
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has experience answering telephone calls and troubleshooting stressful situations
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels.
We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.
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