We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team.
You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first.
If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 - $15 per hour
Responsibilities:
Handle customer complaints as necessary
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Communicate with housekeeping to make sure guest rooms are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications:
1+ year of hotel industry experience or related job preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Well-versed in taking telephone calls and handling stressful situations
Must have graduated high school, received a GED or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotels management team brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects.
Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
We pride ourselves with promoting from within the company to those who have a proven track record of loyalty and dedication to our guests, both internal and external.
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