Compliance and Support Manager

Reports To: Director of Compliance and Support Overview: Intrax is a company devoted to promoting intercultural exchange and providing opportunities for foreign nationals to experience American culture.
Each year, Intrax Global Internships sponsors thousands of international university students and working professionals from around the world who travel to the United States to participate in work-based internship and training programs.
The Compliance and Support Manager has a pivotal role in maintaining the integrity of the Intern and Trainee programs.
They will oversee support services for on-program J-1 Interns and Trainees in the US, and they will monitor and enforce participant, host, and partner compliance with federal J-1 visa regulations.
Essential Functions: Reporting and Compliance: Monitor and enforce compliance with federal visa regulations.
Maintain accurate SEVIS records for Intern and Trainee programs.
Assist with the preparation and execution of biennial management reviews.
Advise team on J1 regulations and provide expertise on regulatory questions.
Improve Intrax Global Internships compliance through metrics and analysis Establish a deep understanding of J-1 regulations and best practices related to participant and host company education.
Program Support: Manage Support team to provide prompt, professional responses to inquiries and concerns.
Report to the US Department of State about escalated support cases.
Manage insurance enrollment for on-program Interns and Trainees Monitor mandatory program assessments and identify patterns and trends in feedback.
Develop and maintain informational/instructive resources for hosts and participants.
Required Experience Bachelor’s degree or equivalent experience 4-5 years of experience in customer service or program compliance managing a high volume of phone and email inquiries, including sensitive, personal issues.
Knowledge of Microsoft office and Outlook Knowledge of Salesforce or similar CRM preferred Knowledge, Skills, and Attributes Strong analytical skills.
Experience parsing complex regulations preferred.
Highly organized and detail oriented.
Ability to balance a complex portfolio of tasks and projects.
Capacity to deliver exceptional customer service.
Experience providing service for international clientele a plus.
Proven ability to manage and deescalate sensitive issues and heightened emotions.
Ability to collaborate with a team and to receive constructive feedback.
Salary Range $70,000 - $80,000 Intrax Pay Transparency Statement: The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States.
Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training.
Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.