Benefits:
Competitive compensation
Opportunity for advancement
Excellent hours and high emphasis on quality of life
Restaurant operating hours: 10:30 A.
M.
- 9 P.
M.
(No late nights!)
The Shift Leader assists in the management of the restaurant operations for Temcomp, LLC-A NEWK's Eatery Franchisee.
They are responsible for achieving planned sales and budgeted profit levels for the restaurant through the implementation, management, and upholding of all NEWK’s policies, procedures, programs, and operational excellence performance standards.
As a member of the management team, the Shift Leader assists in providing direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWK’s Experience and exceptional product quality.
This position also helps to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs.
Job Responsibilities:
Personal Leadership
· Proactively serves as an ambassador for NEWK’s restaurants, both within the restaurant and the community, through consistent, positive representation of our NEWK’s culture of respect and care for others.
People Leadership
· Assists in the development, performance management and training of hourly partners.
· Build sales by focusing the staff on image and NEWK’s Experience service standards and actions to enhance the guest’s perception of the restaurant.
· Conducts employment activities to include staffing (hire/separation responsibilities), scheduling, training, recognition, and conducting performance reviews with all hourly partners, as well as recommending salary increases.
· Addresses performance issues and documents corrective actions.
· Ensures the restaurant’s compliance to productivity and service standards by assisting to develop and maintain a sufficient number of trainers, shift leads and well-trained, productive employees.
· Attends weekly restaurant manager meetings and other scheduled meetings; may be asked to present information, as requested.
Operational Excellence
· Ensures that all NEWK’s Experience standards and operational systems are executed properly in a sanitary, clean, safe, and friendly environment, according to all NEWK’s established procedures.
· Ensures that all menu items are prepared, accurately portioned, and presented properly in a sanitary, clean and safe manner according to all established procedures, standards and specifications.
· Required, under certain circumstances, to perform/assist all stations/functions for all positions in the restaurant.
Business / Financial Acumen
· Assists the restaurant team to achieve planned profit levels while providing our guests with an exceptional NEWK’S Experience.
· Assists General Manager with projected annual sales while operating within budgeted guidelines
· Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
· Ensures accurate financial reporting to include: payroll, cash and receipts, house accounts and other invoicing
procedures, productivity and operating expenses.
· Anticipates, identifies and corrects system breakdowns to achieve exceptional NEWK’s guest experience
· Responsible for all communication with regard to system breakdowns deficiencies.
Physical Requirements:
· Effective communication with guests.
· Lifting up to 25 pounds.
Knowledge & Skill Required:
· Excellent communications, supervisory, and guest service skills
· Internal candidates considered for promotion to manager may substitute Certified Trainer and Shift Lead experience for management experience.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all of responsibilities, duties and skills required of the Shift Leader position for Temcomp, LLC.
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