Catering Manager

Position: Catering Manager General Responsibilities • Identify catering opportunities and following up on opportunities through phone calls and visits to potential catering guests.
• Leverage established corporate partnerships and relationships with Raving Fans®.
• Make the sale and secure the agreement with catering guests.
•Ensure Team Members are delivering a “REMARK”able pick up and/or delivery guest experiences.
• Follow up with guests for feedback and to inquire about their recent experience.
• Add value for catered events.
• Call guests who have previously placed catering orders at your Restaurant and tell them how much your Restaurant appreciates their business.
In-Restaurant Responsibilities • Manage all “Out Side Sales” production flow.
• Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders.
• Ensure the catering equipment and catering area in the Restaurant are clean and organized.
• Create and maintain documentation around all Restaurant catering procedures.
• Continually evaluate all catering guest service.
• Be an ambassador for the brand by building relationships with local community members on a regular basis.
• Identify potential catering guests at catering events.
• Maintain and continue to grow existing catering relationships (i.
e.
, surprise and delight a guest at work with his or her favorite Chick-fil- A menu item, mail a handwritten thank you note thanking a guest for his or her partnership with Chick-fil- A) • Distribute marketing materials to potential catering guests to continue building awareness of Chick-fil- A Catering.
Skills & Qualities: • Proven self-starter • Strong leadership skills • Capable and passionate about building relationships with guests • Organized, strong planning and project management skills • Ability to keep proper records and documentation of sales • Strong communication skills • Detailed and observant • Ability to multi-task and delegate responsibility when appropriate • Ability to make decisions quickly • Resilient - able to handle setbacks