Job Description
The Claims Supervisor oversees the Analysts and Underwriters within the Claims Team.
This role is responsible for service, quality, and production while ensuring the Claims team satisfies the needs and expectations of all clients.
Your Day to Day
Supervise Claims personnel to achieve effective and efficient processing of claims.
Provides and details daily, quarterly, and yearly goals to the team and department that will maximize team and department success.
In partnership with the Manager, responsible for the overall success of hiring, training, coaching, and handling of all personnel actions for the department.
Cover duties of employees in various positions when they are out of the office.
Complete and distribute claim reports.
Identify and promptly resolve sensitive or problem case situations involving customers and agents.
Research state complaints and write the required correspondence.
Provide information and assist with audits or examinations.
Identify improvements needed in the department.
Work independently with minimal supervision.
As business demands or at management’s discretion, other duties and responsibilities may be assigned.
Conduct Company business in accordance with all applicable laws, regulations, and contractual obligations.
Behave ethically and with integrity and always follow the principles of the Compliance Program when making business decisions.
Compliance with this program is a condition of employment for every American-Amicable employee.
What You Have
High school diploma or general education degree (GED)
5 years prior office experience
2 years prior experience as a supervisor
We Offer
Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
A Human Approach
Career Advancement
Professional Development Opportunities
About Us
iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America.
In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC).
Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.
Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our commitment to Diversity and Inclusion
At iA, we support and celebrate diversity.
We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us.
Someone from our team will be happy to assist you.
Company
American-Amicable Life Insurance Company of Texas
Posting End Date
2024-01-31
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger.
That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity.
We are continually building a team that is as diverse as the people and communities we serve.
By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
Whatsapp
