Job Description
The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Duties and Responsibilities
* Maintains office procedures and assists with administrative tasks.
* Answers central telephone system and directs calls accordingly.
* Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
* Operates office machines and computers as required to ensure patients are processed correctly and effectively.
* Duplicates and distributes materials as necessary.
* Composes, types and edits correspondence, reports, memoranda and other material.
* Assists patients with the use of the practice / clinic facilities or services.
* Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Field Label
Additional Information
Education, Licensure & Certification Requirements
* High School or GED
Experience Requirements
* One (1)+ year of retail or clinical front desk experience, preferred
Knowledge, Skills and Abilities Requirements
* Detail oriented, professional attitude, reliable
* Management and organizational skills to support the leadership of this function
* Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
* Interpersonal skills to support customer service, functional, and team mate support needs
* Able to communicate effectively in English, both verbally and in writing
* Mathematical and/or analytical ability for basic to intermediate problem solving
* Basic to intermediate computer operation
* Proficiency with Microsoft Excel, Word, and Outlook
* Specialty knowledge of systems relating to job function
* Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Supervisory Responsibilities:
* This position has no supervisory responsibilities.
Job Type: Full-time
Pay: From $15.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Medical office
Medical specialties:
* Dermatology
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
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