Service Advisor

Description: Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group.
As MHC continues to grow, we have an opening for a Service Advisor.
The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.
*Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
Coordinates with Foremen for proper work scheduling of all shop business.
* Ensures customers receive the most expedient service available through questioning and understanding repair requests.
* Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
* Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
* Inputs repair order information to data processing system and close repair orders.
* Maintains and administers shop tool and supply requirements and status.
* Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
* Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.
e.
, Preventive Maintenance Inspections, related service work, etc.
).
* Participates in training to stay current on technical and warranty issues.
* Assists in maintaining a clean shop and office area.
* Performs other duties as assigned by a supervisor.
Qualifications: * CDL (preferred).
* Minimum 4 years’ experience in related field.
* Computer experience (preferred) * Strong customer relations and communication skills.
* Good leadership abilities.
* Must have a positive can-do attitude.
Benefits: * Competitive Salary * Medical, Dental and Prescription Insurance * Disability and Life Insurance * Paid Time Off program * 401k and Profit Sharing with Employer Match * Flexible Spending Account * Internal Promotion Opportunities * Tuition Reimbursement Program * On the Job Training