OBJECTIVE
* Our sole mission is to help our customers improve their financial lives.
* The highest priority of each staff member is to give top-quality service to our customers, prospective customers and staff, whether directly, or through the support of others.
POSITION DUTIES
* Review and Book new loans on Core System
* Maintain credit files by requesting and updating financials into the credit tracking system and working outstanding exceptions
* Ordering and obtaining required documentation, document preparation, processing, and imaging new loans.
* Complete the processing, maintenance, tracking, and reporting insurance policies required on collateral.
* Completing various reports, reconciliations, and loan maintenance.
* Perform quality control of various loan documents and/or loan maintenance.
* Handling duties related to escrow accounts.
* Back-up other Loan Operations personnel as assigned maintaining a working knowledge to be able to assist during absences.
* Prepare release deeds for paid off real estate loans and mail paid/cancelled loan documents to appropriate party.
* Process loan payments, loan advances and loan payoffs using Core System.
* Daily follow-up on delinquent insurance policies.
* Scan loan documentations and miscellaneous paperwork.
* Review and file Adverse Action notices
* Handle customer inquiries and requests by phone and in person.
* Comply with all Company policies and procedures.
* Perform various other duties as assigned.
REQUIREMENTS
* Education: High School Diploma or equivalent.
* Demonstrated organizational skills.
* Strong verbal and written communication skills.
* Knowledge of MS Office Suite, including Word and Excel.
* Integrity, a team spirit, and the ability to work in a dynamic environment.
*This is a great opportunity for the right person.
We are an employer that values our employees.
We offer an excellent benefits package, including health, dental, 401K, vacation, and sick leave.
*
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Experience:
* Banking: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Work Location: In person
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