Customer Service Associate

*Classification* Non-Exempt *Salary Grade/Level/Family/Range* Dependent on experience *Reports to* Sales manager *Date* January 16, 2024 *JOB DESCRIPTION* *Summary * Provides general office support with a variety of clerical activities and related tasks.
*Essential Functions* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* In this role, you will be the primary point of contact for callers, providing company information including address, directions, fax numbers, website details, and other relevant information.
* Responsible for accurately and promptly processing incoming orders, ensuring seamless transactions, and maintaining a high standard of order fulfillment.
* Responsible for promptly and professionally addressing company emails, providing accurate information, and ensuring a high standard of customer service through clear and concise written communication.
* Responsible for effectively resolving shipping issues, ensuring timely and accurate solutions to enhance overall customer satisfaction.
* Responsible for addressing customer issues, ensuring efficient problem resolution, and delivering a high level of customer satisfaction through effective communication and problem-solving.
* Responsible for managing communication across various online store platforms, ensuring consistent and effective messaging, addressing customer inquiries, and maintaining a cohesive and positive brand image across multiple channels.
*Competencies* * Flexibility.
* Communication Proficiency.
* Collaboration Skills.
* Customer/Client Focus.
* Technical Capacity.
*Supervisory Responsibility * This position has no supervisory responsibilities.
*Work Environment* This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
*Physical Demands* * While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
* Specific vision abilities required by this job include close vision requirements due to computer work.
*Position Type and Expected Hours of Work * This is a full-time position.
Days and hours of work are Monday through Friday, 8:00 a.
m.
to 5 p.
m.
*Travel * No travel is expected for this position.
*Required Education and Experience * * High school diploma.
* One year of customer service experience.
*Preferred Education and Experience* * Associate’s degree.
* Two years of related experience.
*Additional Eligibility Qualifications* None required for this position.
*Other Duties * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time Pay: $20.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) Shift: * Day shift Weekly day range: * Monday to Friday Ability to Commute: * Whitney, TX 76692 (Required) Ability to Relocate: * Whitney, TX 76692: Relocate before starting work (Required) Work Location: In person