*Mission:*
- Serve the ongoing bookkeeping needs of our customers - small business owners
- Build and manage a team of expert bookkeeping service specialists
- Develop and manage tools, systems and processes necessary to consistently deliver bookkeeping services
*Core Competencies:*
- 5+ years experience using QuickBooks Online to manage business books
- Experience building teams and managing others
- Commitment to ZeeZor Books’ Core Values:
* Ownership: The work we do is a reflection of who we are.
ZeeZor Books is a place to learn and grow, and all team members are expected to do both well.
* Pursuit of Excellence: Our goal is not perfection – it is consistency in our pursuit of excellence.
We choose to assume[Au1]the best in others.
When (not if) we make mistakes, we disclose them and make it right.
We learn from our mistakes and constantly work to improve services, standards and processes.
* Accountability: Everyone at ZeeZor Books is expected to work toward being the best they can be at the tasks they’re accountable for, and to take part in encouraging, serving, coaching, and equipping their teammates.
* Service: Everything ZeeZor Books does – each department, employee, process – serves to ensure that our customer is served accurately, efficiently, and consistently.
* Integrity: Long-term relationships require the highest integrity.
We communicate honestly and with purpose, and make only agreements we are willing, able, and intend to keep.
* Lagniappe: We delight our customers by always giving ‘a little extra’.
- Plans, organizes, schedules, and budgets in an efficient manner.
Focuses on key priorities.
- Speaks and writes clearly and articulately.
Maintains this standard in all forms of written communication.
- Does not let important details slip through the cracks or derail a project.
- In addition to a reliable high-speed internet connection and a secure, dedicated remote workplace, must have experience and a high degree of familiarity with common remote working technologies (Zoom, Teams, O365, GoToMyPC, Microsoft Remote Desktop, etc.
).
- Maintains stable performance when under pressure or stress.
- Ability to manage long-term customer relationships.
*Expected Outcomes:*
- Expert, engaged bookkeeping team members
- Enthusiastic and satisfied customers[Au2]– 80% renewal rate
*Processes & Procedures You Own:*
- Provide daily bookkeeping services to a diverse customer base
- Build and manage a team of bookkeeping specialists to meet the current and future needs of our customer base
- Recommend, set up, and manage tools necessary to deliver bookkeeping services in a consistent, accurate manner
- Develop (and revise as needed) departmental processes, procedures, and documentation necessary to deliver bookkeeping services in a consistent, accurate manner
- Work with sales and marketing to accurately communicate with prospects and build proposals
- Work with company leadership to development and implement plans for the growth of ZeeZor Books – this includes the addition of new services, modification of existing services, etc.
- Other duties as assigned by company leadership
Job Type: Full-time
Pay: $50,000.
00 - $70,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Work from home
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
Work Location: In person
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