Registration Clerk

*Hill Regional Hospital* *Position Description* *Registration Clerk* *Full Time Days * [ ] Exempt [ x ] Non-Exempt *I have reviewed these job requirements and verify that I can perform the minimum requirements and essential functions of this position.
* *Legal Disclaimer: This is not a contract of employment and job duties and responsibilities may change and additional job duties may be requested/ assigned.
* *All license personnel should access medication for the patients under their care and should access only these* *medications restricted to your job duties.
All other personnel having access to secure areas or who are working* *in the areas where medications are stored are prohibited from handling medication for any reason.
* *POSITION PURPOSE* *The REGISTRAR provides personal and financial counseling services and gathers patient information for in- patients, out-patients and emergency room patients in the functional areas of admissions, discharges, payment planning, insurance verification and emergency room treatment records.
* *POSITION QUALIFICATIONS* *Education: * *High School Diploma or GED preferred* *Experience: * *Desirable characteristics include at least two (2) years of experience in Insurance Verification.
Must be able to follow directions and to perform work according to department standards when no directions are given.
Must be emotionally mature and able to function effectively under stress.
* *Licenses/Certificates: None* *Working Conditions:* *Safe, secure, office environment.
* *PHYSICAL ABILITIES REQUIREMENTS* *Occasional* *Frequently Continuously % of hrs.
* *Activity* *Sitting X* *Walking x* *Standing x* *Bending x* *Squatting x* *Climbing x* *Kneeling x* *Twisting x* *VISUAL AND HEARING REQUIREMENTS* *Yes Must be able to see with corrective eye wear* *Yes Must be able to hear clearly with assistance* *Other Must be able to read and write * *May be exposed to infectious and contagious diseases * *May be in contact with patients under a wide variety of circumstances * *Able to handle emergency or crisis situations * *May be occasionally subject to irregular hours * *May be required to wear protective equipment as necessary* *STANDARDS FOR POSITION RESPONSIBILITIES AND EVALUATION RATINGS* *Verbal and other methods as appropriate and applicable.
* *1.
Maintains good computer skills.
* *2.
Receives, interviews, and registers patients using a positive and courteous tone of voice at all times.
* *3.
Enters correct patient data into the computer terminal.
* *4.
Makes corrections to computer records as necessary.
* *5.
Operates the hospital switchboard directing all telephone calls as needed.
* *6.
Gathers consent for treatment from each patient.
* *7.
Collects deposits on patient accounts as appropriate.
* *8.
Takes initial patient information and contacts nursing staff as necessary.
* *9.
Acts as a liaison between the Medical * *Staff or nursing staff and incoming patients and their relatives.
* *10.
Enters data into CPSI emergency room patients upon their arrival for purpose of identification.
* *11.
Assists with transporting patients when necessary.
* *12.
Aids and calms families or friends of patients as applicable.
* *13.
Arranges for payment by patient or responsible party.
* *14.
Assists in arranging financial aid or transportation for indigent patients.
* *15.
Verifies accuracy of forms and corrects errors as applicable.
* *16.
Utilizes screening and determination forms to assist eligible patients in obtaining financial aid.
* *17.
Verifies insurance eligibility on all patient types.
* *18.
Enters discharge information and in- house transfers into computer.
* *19.
Enters treatment numbers for Texas * *Access patients when appropriate.
* *20.
Enters accurate, descriptive notes on every account.
* *Standards for Customer Service* *1.
Lacks awareness of customer needs and issues in a healthcare setting.
Fails to introduce self to the customer; does not routinely make eye contact &/or smile.
Seldom makes attempts to resolve customer problems and complaints, even when directly involved.
Is often rude and discourteous.
* *3.
Smiles, makes eye contact and introduces self; Aware of customers and their needs; attempts to meet those needs in a helpful, timely manner.
Committed to resolving complaints, addressing problems, and “recovering” customers.
Relates well to both internal and external customers.
* *5.
Always makes eye contact & smiles.
Always introduces him/herself.
Understands customers and consistently anticipates and meets their needs; addresses customer issues whether or not they occurred in his/her department; Treats all customers with courtesy and respect.
* *CUSTOMER SERVICE* *1.
Treats customers as the most important part of job* *2.
Listens to customer without interruption and practices * *AIDET.
*_*(Acknowledge, Introduce, Duration, Explain, and*_ * _Thank)_ \* *3.
Takes actions to appropriately and successfully address customer issues; effectively communicates with customers.
* *4.
Demonstrates respect for diverse cultures of all patients, families and co-workers.
* *5.
Honors Customer Service Standards and the * *Employee Commitment Contract.
* *Standards for Safety* *1.
Minimal regard for some safety procedures/policies.
Does not consistently follow normal precautions or properly handle hazardous material in the department.
Actions have resulted in a potentially serious situation on more than one occasion.
* *3.
Adheres to current policies/procedures for safety.
Observes normal precautions and effectively handles all hazardous materials or equipment associated with current job.
Can be counted on to follow emergency plans when necessary.
* *5.
Strictly adheres to all procedures/policies; often takes on responsibility of training others on safety issues.
* *Consistently follows Standard Precautions and properly handles hazardous materials.
Proactive: seeks ways to improve current procedures to prevent safety problems.
* *1.
Verbalizes location of the MSDS book* *2.
Knows RACE procedures, location of closest fire extinguisher.
* *3.
Reports potential safety issues to management.
* *4.
Attends all required safety education programs.
* *5.
Provides complete and accurate response to safety questions.
* *Standards of Employment* *1.
Attire is professional, neat, and clean and adheres to the dress code of the hospital.
* *Wears ID badge at all times while at work.
* *2.
Maintains confidentiality of hospital and patient information at all times.
* *3.
Employee has completed the required * *Annual Mandatory Meetings within the past twelve (12) months.
* *4.
Consistently follows Attendance Policy* *Standards of Quality Improvement/Innovation* *Understands and questions work processes; effectively carries out instructions for improvement.
Makes helpful suggestions for change.
Willing to participate in team efforts; contributes new ideas.
* *Extensive awareness of process and process outcomes; Applies QI principles to increase knowledge.
* *Consistently takes initiative to seek out methods for improvement.
Volunteers to serve on QI project team and functions effectively as a contributing member.
* *1.
Identifies and challenges work processes.
* *2.
Works toward continuous improvement based on customer needs.
* *3.
Contributes new ideas, makes helpful suggestions for change.
* *4.
Works effectively as a part of the team, participates and supports group efforts.
* *ATTITUDE *Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness.
Always acknowledges and serves customers with a friendly, open smile and direct eye contact *APPEARANCE *Takes pride in personal appearance, the facility and its surroundings *COMMITMENT TO *Recognizes we are linked to one another by a *COWORKERS *common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
*COMMUNICATION *Listens attentively to our customers to fully understand needs.
Pays close attention to both verbal and non-verbal communication.
Is committed to exceeding customers' expectations and providing more than what is expected.
*CUSTOMER *Provides prompt service, keeps customers *WAITING *informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting *PRIVACY *Maintains customer privacy and confidentiality *RESPONSIVENESS *Acknowledges every approaching patient or family member.
Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
*SAFETY *Ensures an accident-free environment.
*AWARENESS *Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety.
Adheres to and ensures compliance with JCAHO Patient Safety Goals and hospital safety policies.
*SENSE OF *Demonstrates a sense of ownership in their *OWNERSHIP *job, takes pride in what they do, and how they do it.
Accepts responsibility for and is in control of the job that needs to be done' ' Work Remotely * No Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Healthcare setting: * Inpatient * Outpatient Work Location: In person