Shop Supervisor

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States.
We have a full-time, 1st shift Shop Supervisor position available at our Machine Rebuild Center in Waco, Texas.
The hours of the position are Monday-Friday - 6:30 AM - 5 PM.
Ability to travel up to 4 days a month.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.
Job Description: This position is primarily responsible for oversight of Service Technicians, meeting production goals, and monitoring shop repairs and services.
Other responsibilities include work order review and management in a timely and accurate manner; communication daily with the Manager and other support staff about schedule and job status.
1) Provide accurate and timely daily updates on production and manpower available to the Manager to provide customer satisfaction and scheduling of new work.
2) Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
3) Assist with the creation and review of quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
4) Collaborate with Quality Control Specialist to review, monitor, and evaluate quality control standards for all jobs.
(Develop a standard of performance for all shop employees.
) 5) Create, Review and Maintain all Work Order Documents including Rebuild Project Documentation, Inspections, and Service reports.
6) Build relationships with Internal and External customers, consistently updating them on job progress and status.
7) Provide the Manager with machinery and tooling requests for capital budget consideration.
This information must include pricing and availability.
Qualifications: A qualified candidate must have the following skills or abilities: Minimum 5 years of shop repair and troubleshooting experience.
Previous supervisory or leadership experience highly desired.
Must have GED or High School diploma.
Must be proficient with computers.
(Excel, Word, Outlook) Must be a well-organized, thoughtful, and self-motivated person with good people skills.
Must be able to work the hours of the position which are 6:30 AM – 5:00 PM – Monday – Friday.
Occasional additional hours as required.
Must have a steady employment history.
Exceptional customer service skills.
Must be able to interact well with customers and fellow employees.
Must have a valid drivers' license.
Must be able to obtain a forklift license within 30 days of employment.
Ability to frequently reach, bend, walk, etc.
Able to stand for extended periods.
Excellent attention to detail and accuracy required.
Must be capable of working in a fast-paced environment.
Must be highly organized and have excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks promptly.
How to Apply: If you are interested in the position, please complete our online application by applying directly on our website at: https://www.
holtcat.
com/careers.
We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.
HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer.
It is our practice to provide equal employment and advancement opportunities to all individuals.
All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.
It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law.
Please view Equal Employment Opportunity Posters provided by OFCCP on our website.
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)