Description:
Job Summary
The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.
Duties and Responsibilities
Schedules patients for surgery and completes necessary paperwork
Confirms patient demographics , surgery date and time and medical diagnosis
Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
Gathers insurance information to confirm coverage and benefits
Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
Answers and responds to all incoming telephone inquiries regarding surgery
Schedules patients for follow-up appointments and other health assessments
Monitors surgery schedule and works directly with physicians to coordinate appointments
Coordinates medical clearance when necessary
Has regular and predictable attendance
Adheres to all Advanced Pain Care policies and procedures
Completes other duties as assigned
Knowledge, Skills and Abilities
Clear and precise communication
Accuracy and attention to detail
Effectively manages day by organizing and prioritizing
Applies tactful principles and practices of dealing with the public
Practices safety habits
Protects patient information and maintains confidentiality
Knowledge of general medical terminology, CPT codes, medical insurance and managed care
Knowledge of insurance verification and surgical procedures
Computer and EMR knowledge
Strong written and verbal communication skills
Excellent interpersonal/customer service skills
High degree of professionalism, tact and diplomacy
Works independently
Requirements:
Qualifications
Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.
Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures.
Outstanding customer service and communication skills a must.
Working Conditions
Environmental Conditions:
Medical Office environment
Physical Conditions:
Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
Must be able to sit and/or stand for prolonged period of time
Duties involve moving materials, weighing up to 30 lbs.
Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Supervision Reports to Scheduling Manager
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