Description
Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Maintains Quarterly Medicare Phone Log.
Demonstrates the ability to perform PBX duties when needed.
Also beep/page staff, Physicians, and Monitor Hospital Alarms, understands and calls all codes via public address system as indicated on Alarms.
Responsible for meeting Individual Accuracy goal – Corporate Goal is 100% - employee should make at least an average of 95%.
Responsible for meeting Group and Individual Upfront Cash collections – employee should average 100% of Individual goal.
Responsible for meeting Business Services Team Goal –Bad Debt at or below budget.
Cash collections 100%
Qualifications
High school diploma or equivalent Required
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Medical terminology beneficial.
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