Enrollment Management Analyst - Student Accounts

What We're Looking For This position will support the mission and vision of Baylor University by assisting the administration of student account analysis.
The Enrollment Management Analyst - Student Accounts will maintain a customer service focus and understand how timely, accurate processing impacts student experience, cross-functional teamwork, and compliance.
An associate degree, three years of relevant experience and an active Christian faith are required.
A bachelor's degree and five years of relevant experience are preferred.
Additional experience may be considered in lieu of the education requirement.
Required skills and qualifications Ability to maintain a high level of accuracy, professionalism, and customer service focus.
Commitment to active listening and effective communication Accurately estimate timelines and meet deadlines.
Ability to work independently, collaboratively, and thrive in a fast-paced environment.
Strong accounting and analytical skills to review work and proactively act on error resolution.
Curious learner driven to grow in and understand more about Student Accounts, Collection Strategies, Higher Education, and development of skills.
Additional preferred skills Student Account and Higher Education experience.
Intermediate Excel skills and experience with reporting and data analysis.
Banner and other related platform skills.
Strong working knowledge of industry policies and regulations.
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do Growth and development to serve as a subject matter expert for processing withdrawals, cancelations, refunds, third party billing, outside scholarships, student payments, and institutional loans.
Supports organizational understanding of work performed and how it impacts cross-functional teams, compliance, and student experience.
Supports student account processing and administration to all student populations including undergraduate, graduate, seminary, law, and student-athletes.
Support NIS (Not In School) accounts with pre-collection efforts for students not enrolled, including analyzing accounts and placing accounts with collection agencies.
Supports NIS Credit Accounts with refunds and Unclaimed Property submissions.
Serve as a liaison to external departments (VA, Grad School, Athletics Compliance) for assistance with student account questions.
Maintain written policy and procedures and assist with special projects and other tasks assigned by the supervisor(s).
Perform all other duties as assigned to support Baylor’s mission Ability to comply with University policies Maintain regular and punctual attendance What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.
Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.
To learn more, go to Baylor Benefits & Advantages.
Explore & Engage Learn more about Baylor and our strategic vision, Illuminate .
Also, explore our great hometown of Waco and the many opportunities to engage locally.
If you are new to Central Texas, This is Waco! Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas.
As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability.
Baylor’s commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others.
Baylor encourages women, minorities, veterans, and individuals with disabilities to apply.
EEO/M/F/Vets/Disabled Degree Level : Associate