Hotel Concierge

Title: Hotel Concierge Property: Hotel 1928 Reports to: Assistant General Manager Location: Waco, TX ABOUT HOTEL 1928 In partnership with Magnolia, a Texas-based lifestyle brand led by Chip and Joanna Gaines, AJ Capital is transforming the Grand Karem Shrine building into an inspired hospitality experience for guests and residents of the Waco community.
The historic property is being converted into Hotel 1928, which will include 33 guest rooms, 3 F&B outlets, over 6,600 square feet of meeting and event space, and a Magnolia concepted rooftop terrace.
Originally built in 1928 and encompassing over 59,000 square feet of space, the property was constructed as a Grand Shrine Temple and served as the home for the nobles of the Karem Shrine until 1995.
The historic hotel is expected to open in October.
Working with Hotel 1928 is great because you get: Benefits available for full and part time employees A 401(k) plan Paid Time Off Opportunity for Growth Positive Work Culture Central location right in the heart of Waco To be proud of what we serve from our innovative, scratch kitchens The chance to be a part of the opening team for the newest hotel in Waco, where you can show your friends and family the “Fixer Upper: The Hotel” show and say “I opened that!” ABOUT THE ROLE The Hotel Concierge provides exceptional customer service and ensures a memorable stay for hotel guests.
The Concierge is the face of the hotel and offers assistance, recommendations, and personalized services to enhance guests' experiences.
This position demands a high level of customer service, local knowledge, problem-solving skills, and a passion for hospitality, WHAT YOU WILL DO Guest Assistance: Assist guests with any requests they may have.
This includes providing directions, arranging transportation, making restaurant reservations, and securing tickets to local attractions and events Provide Personalized Recommendations: Provide guests recommendations on things to do in the local area.
Tailor recommendations and services to individual guest preferences and needs.
This may involve remembering repeat guests and their preferences to provide a more personalized experience Problem Solving: Handle guest complaints and issues with grace and professionalism.
Find solutions that meet or exceed guest expectations Communication: Maintain clear and effective communication with all hotel departments, ensuring guest requests are fulfilled promptly and accurately, Collaborate with the front desk, housekeeping, and other teams to ensure a seamless guest experience Safety and Security: Be vigilant about security and guest safety, reporting any suspicious concerns to the appropriate hotel personnel or authorities Technology: Utilize technology and hotel systems to manage guest requests, reservations, and communication efficiently.
Continual Learning: Stay updated on current events and attractions in the area.
Attend training seminars to enhance your knowledge and skills Customer Feedback: Encourage guests to provide feedback and reviews about their experience and use this information to improve services.
WHO YOU ARE You are the epitome of hospitality.
You possess excellent interpersonal skills, an in-depth knowledge of the local area, and a genuine passion for making guests feel welcome and valued.
Your ability to anticipate and meet (and exceed) the needs of guests, along with your impeccable communication skills, set you apart in this role.
Equal Employment Opportunity: AJCP is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
A deep knowledge of the local area, including restaurants, shops, entertainment venues, and cultural attractions.
Skilled at resolving problems promptly and finding solutions that meet or exceed guest expectations Ability to work flexible hours, including nights, weekends, and holidays to ensure 24/7 guest assistance Familiarity with reservation software, maps, and local event websites is a plus Proficiency in multiple languages is a significant plus Excellent verbal and written communication skills Professionalism with a high level of customer service skills Passion for hospitality