Service Support Specialist

Global Headquarters: Waco, TX About TIME Manufacturing Company: We are the leading provider of aerial bucket lifts and access equipment solutions globally.
We are dedicated to ensuring the safe and efficient operation of these critical machines for our valued customers.
We are seeking skilled Aerial Bucket Lift Assembly Technicians to join our team in Waco, TX.
Read more about our growth here; https://www.
businesswire.
com/news/home/20211203005530/en/H.
I.
G.
-Capital-Completes-Acquisition-of-Time-Manufacturing-Company Job Summary: Service Support Specialist TIME Manufacturing Company is seeking a highly motivated and technically proficient Service Support Specialist with a strong mechanical aptitude to diagnose and troubleshoot problems related to aerial lifts.
In this role, you will be responsible for providing exceptional customer support by assisting customers in identifying and resolving technical issues with their aerial lift equipment.
This position is crucial in ensuring the safe and efficient operation of our products while delivering top-notch customer service.
On-site repair and maintenance may be required.
Travel will be required: approximatley 30 percent.
Key Responsibilities: Customer Support: Serve as the first point of contact for customers experiencing issues with aerial lifts, offering professional and courteous assistance.
Listen to customer concerns, ask probing questions, and provide accurate and helpful solutions.
Manage customer inquiries via phone, email, and online communication channels.
Technical Diagnostics: Utilize your strong mechanical aptitude to diagnose technical problems with aerial lifts, including electrical, hydraulic, and mechanical systems.
Guide customers through step-by-step troubleshooting procedures, both remotely and in the field.
Collaborate with the technical support team and engineers to address complex issues.
Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system.
Create and maintain detailed service records, including parts replacement and repair history.
Parts Identification and Ordering: Assist customers in identifying replacement parts and accessories necessary for repair.
Process parts orders and provide information regarding pricing, availability, and delivery.
Training and Education: Develop and conduct training sessions and webinars for customers to enhance their knowledge of aerial lift equipment maintenance and troubleshooting.
Continuous Improvement: Provide feedback on common customer issues and suggest improvements to products or documentation.
Collaborate with the product development team to enhance product reliability and ease of maintenance.
Collaboration: Collaborate with other technicians, mechanics, and the service team to efficiently address and resolve equipment issues.
Safety Compliance: Adhere to all safety protocols and guidelines while performing maintenance and repairs.
Qualifications: Technical Knowledge: Strong mechanical and technical aptitude, with experience in repairing and maintaining heavy equipment or industrial machinery.
Mechanical Aptitude: Ability to repair Crane, Telescopic Booms and Bucket Truck style of equipment.
Skills: Wire-feed welding, use of oxygen/acetylene and plasma cutting equipment.
Knowledge: Vehicle wiring and mechanical functions, ability to read and comprehend blueprints, schematics, and instruction manuals and the use of available lifting equipment such as overhead cranes, jib hoists, jacks, and forklifts.
Certifications: Preferred certifications in heavy equipment maintenance or a related field.
Attention to Detail: Excellent attention to detail in diagnosing and repairing equipment.
Team Player: Strong teamwork and communication skills to work effectively with colleagues and support the overall service department.
Safety Focus: A commitment to safety and a track record of working safely in a workshop environment.
Problem-Solving Skills: Ability to troubleshoot and solve technical issues efficiently.
Physical Ability: The role may require lifting, bending, and standing for extended periods.
Driver's License: A valid driver's license with a clean driving record.
Travel: Approximatley 30 percent will be required.
Core Benefits Above all TIME Manufacturing Company is committed to providing our associates with a full spectrum of benefits because we know when you’re healthy—physically, financially, and emotionally—you can perform at your best.
Our full range of benefits include: Health insurance – medical, prescription drug, dental, and vision plan Life & AD&D Insurance MD Live program 401(k), with a company match Paid holidays and vacation time available Hearing Savings Plan Employee Assistance Program Travel Assistance Life Planning and Legal Resources And more.
How to Apply: If you are a skilled and dedicated Aerial Bucket Lift Assembly Technicians with expertise in aerial bucket lifts, we encourage you to apply through this online portal.
TIME Manufacturing Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: TIME Manufacturing Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at TIME Manufacturing Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
TIME Manufacturing Company will not tolerate discrimination or harassment based on any of these characteristics.
TIME Manufacturing Company encourages applicants of all ages.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Join the team at TIME Manufacturing Company and contribute to our mission of providing safe and reliable access equipment solutions to our valued clients! Visit our Facebook Page! https://www.
facebook.
com/timemanufacturing